FAQs Archive - Page 8 of 15 - Holland Greenhouses Inc

Q: I would like to schedule a group visit and/or tour of the farm. What do I need to do?

We welcome groups to our farm during our flower festivals. Here are the steps you need to take: • Contact us prior to your visit (via phone or email after official festival dates are announced) so we know the number of members in your group and which date and time you will be attending. • All members will be required to purchase an entry ticket which can be purchased online or at the gate. • When you arrive at the farm you will be given a printout which contains information about the different aspects of the farm. • After you enter the farm we recommend you start your visit at the hayride. A member of staff will be present to give you an overview of the farm and family behind it. Then you can explore the farm at your leisure and use your printout for a self-guided tour.

Q: What will happen if I bring an animal to the farm?

Animals other than service animals will be asked to leave the farm. If the disability is not known or obvious the handler will be asked the following questions to confirm the animal is a service animal: • "Is the animal a service animal required for a disability?" • "What task has the service animal been trained to do?" If the dog is confirmed as a service animal you will be informed of the following: • Areas that are open to the handler and service • Location of hand washing areas • Areas that the service animal can eliminate waster • Policies at the farm specific to service animals If the animal is not a service animal you will be asked to remove the animal from the property.

Q: Can I leave the farm temporarily and come back later?

Yes. Your ticket is valid for the entire day, which means you can leave and come back as many times as you like. A member of staff will stamp your hand so we know you have already paid.

Q: What do I do if it's raining on the day I attend your festival?

If there is inclement weather on the day you attend please wear appropriate clothing and shoes. Also take care when navigating the fields as there may be muddy conditions. Try to avoid puddles and wherever possible stick to the grass pathways.